Refund policy

Last updated: October 18, 2026

Every Leather and Linen order is inspected before it ships. If something arrives that is not right, we will make it right.

Damaged, defective or incorrect items

If your bag arrives damaged, has a manufacturing defect, or is not the item or colour you ordered, please contact us at leatherandlinencorp@gmail.com within 14 days of delivery. Include your order number and clear photos of the issue and of the packaging.

Once we have reviewed your request, we will offer a replacement or a full refund to your original payment method, including any shipping you paid. You will not be asked to pay to return a damaged, defective or incorrect item.

Change-of-mind returns

We do not accept returns or exchanges for change of mind, including colour or size preference, except where required by law. We encourage you to review product dimensions and photos carefully, and to contact us with any questions before placing your order.

Order cancellations

Orders can be cancelled for a full refund if they have not yet shipped. Please email us as soon as possible with your order number.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank or card issuer, funds typically appear within 5–10 business days.

Contact

Questions about an order? Email leatherandlinencorp@gmail.com and we will reply within 1–2 business days.